Privacy Policy

Information We Collect

We may collect the following information:

• Company details (name, registration documents, contact information)
• User account information (name, email address, phone number)
• Shipment details (pickup and drop-off locations, cargo details, timing)
• Vehicle, driver, and fleet information provided by Transport Companies
• Payment and transaction-related data
• Technical data such as IP address, device type, and platform usage logs

How We Use Information

Information collected is used strictly to:

• Facilitate and manage shipping and transport requests
• Enable communication between Shippers and Transport Companies
• Process payments and platform commissions
• Provide real-time tracking and shipment status updates
• Verify users, prevent fraud, and ensure platform security
• Improve platform performance, features, and user experience

Data Sharing

• Shahinat does not sell, rent, or trade personal or business data to third parties.
• Data is shared only with relevant parties involved in a shipment (e.g., selected Transport Companies) and solely for shipment execution.
• Data may be shared with trusted service providers (such as payment processors or tracking services) strictly for operational purposes.

Data Security

Shahinat implements appropriate technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration. Access to data is restricted to authorized personnel only.

Data Retention

We retain user and transaction data only for as long as necessary to fulfill operational, legal, and regulatory requirements within the State of Qatar.

User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their accounts.

Cookies & Tracking Technologies

Shahinat may use cookies or similar technologies to enhance platform functionality, improve performance, and analyze usage patterns. These technologies do not collect sensitive personal data.

Third-Party Links

The platform may contain links to third-party websites or services. Shahinat is not responsible for the privacy practices or content of such external platforms.

Legal Compliance

Shahinat processes data in compliance with applicable laws and regulations of the State of Qatar. Data may be disclosed if required by law or governmental authorities.

Changes to This Policy

Shahinat may update this Privacy Policy periodically. Any changes will be effective upon publication on the platform.

Contact & Inquiries

For questions or concerns regarding this Privacy Policy or data handling practices, users may contact Shahinat through official platform support channels.